No online payment checkout
The current checkout submits an inquiry. Any payment, if applicable, is confirmed separately after service scope and estimate are discussed.
MetroClick policy
Refund and Policies
MetroClick currently follows an inquiry-first booking flow with no mandatory online payment at checkout.
Cancellation
Customers can request cancellation before technician dispatch by contacting support or responding to the confirmation call.
Refund handling
If any payment is collected outside the online inquiry flow, refund eligibility depends on service status, parts used, and technician visit completion.
Service concerns
For repair quality or billing concerns, customers should share inquiry details, service date, technician assignment, and a brief issue summary.